A question about a product, an idea for a project, or just a note — it all comes to the same desk. A real person reads and answers every message.
Say hello.
THE STUDIO
Fewer things, made carefully — including our replies.
REPLY TIME
Within 1–2 working days
QUICK ANSWERS
Wondering about downloads, formats, or printing? The most common questions are answered just below.
CONTACT
FREQUENTLY ASKED QUESTIONS
The questions that reach the desk most often.
-
Every product is a digital download — nothing ships. Once your order is confirmed you'll receive a link to your files straight away, and a confirmation email with the same link so you can come back to it later.
-
This depends on the edition. InDesign editions need Adobe InDesign and a paid Adobe Create Cloud account to be opened and edited. Canva templates need only a free Canva account to be opened and edited. PDF files can be opened and edited in any PDF editing application. Every product page lists its formats near the top, and each download includes a short guide that walks you through opening the files.
-
Both work. The planners and printables are set up on standard A4, A5, and US Letter with print-safe margins, so a home printer handles them well. For portfolios and anything you would like physically bound, a local print shop will give you the nicest result.
-
Because everything is digital and delivered instantly, all sales are final and no refunds are offered. That said, if a file misbehaves or something isn't as described, write to me — we are happy to fix it properly.
-
Our templates are licensed for your own personal or business use — your portfolio, your planner, your brand. They can't be resold, shared, or passed on as templates — edited or otherwise. If you have a case that sits in between, just ask.
-
Yes. Every purchase includes email support for the file itself — opening it, editing it, exporting it. Send a note with a screenshot of where you're stuck and I'll point you the rest of the way.
-
The studio's quiet mailing list — an occasional letter with exclusive free resources, studio notes, and early looks at new templates. You can join on the Archive page and leave anytime with one click.
-
Beyond the shop, the studio takes on a small amount of client work: residential architectural design work, portfolio design support, résumé and CV refinement, compact brand identities, website design, and creative direction sessions. The Services page has the full menu with pricing. If you’re interested, send a note through the form above — a few lines about what you're making and when you need it is plenty. We'll talk it through, agree on scope and a fixed price, and only then does the work begin.
-
Our studio that takes on fewer things and makes them carefully. Every template is designed, tested, and supported with dedicated commitment to client enjoyment — no outsourced layouts, no fifty-variant bundles. Calm, editorial design over volume. Human to human design for us all to live with intention and ease.
-
You can reach us anytime in the form above in our Contact page or email us at hello@affogatodesignco.com directly if that’s what works for you. We aim to respond quickly; a real person reads it and replies within 2 working days.
-
Templates are a one-time purchase — pay once, keep the files. Each one is handmade by our studio and are created to evoke a peaceful, creative flow while organizing your plans, work, thoughts, ideas, dreams, and more, standing out from other templates that mostly feel too busy or overwhelming. Studio services are quoted and agreed in contract before any work begins, so there are no surprises.
-
Candid and in the open. We start with a short conversation, then we design in drafts and share as it grows, so nothing arrives as a surprise at the end. We finish with a proper handover — final files and a digital walk-through of everything.